Shipping & returns

Where we ship

We ship to all EU member states, plus the United Kingdom, Switzerland, and Norway: more than 30 destinations in total. Some countries have specific import rules for food supplements, and in rare cases an order may be held by customs. If that happens, we will contact you and help resolve it, or refund you in full.

Shipping cost

Delivery time

Orders placed before 13:00 CET on a business day ship the same day. Orders placed after 13:00 CET, or on weekends and public holidays, ship the next business day.

Customs, duties, and VAT

EU orders ship with all duties paid, so the price you see at checkout is the final price. Outside the EU, your order may be subject to import duty, local VAT, or a customs handling fee. These are set by your country, not by us, and are payable on delivery. If you are unsure, please check with your local customs authority before ordering.

Tracking your order

You will receive a tracking number by email as soon as your order leaves our warehouse, usually within one business day of ordering. The link in that email follows the package all the way to your door. If you do not receive a tracking email within 48 hours, please check your spam folder, then write to us.

Damaged or lost packages

If your package arrives damaged, take a photo before opening it and email us. We will send a replacement free of charge on the same business day, and you do not need to send the damaged one back. If a package is marked delivered but you have not received it, give it 48 hours (it sometimes turns up at a neighbour or a parcel locker), then write to us and we will open a trace with the carrier.

30-day satisfaction guarantee

No questions asked, no return label, no restocking fee. Email contact@kryptonenergylabs.com with your order number and the product you want refunded. We process refunds within two business days to the original payment method. We would rather lose a sale than keep a customer who is not getting value from our products.

Returns of unopened products

For unopened, unused products in their original packaging, you have the standard EU 14-day right of withdrawal in addition to our 30-day guarantee. If you would like to physically return an unopened item, write to us and we will send a prepaid return label. Refunds for returns are processed within two business days of the carrier collecting the package.

Subscriptions

If you have a subscription, you can pause, skip, or cancel it at any time from your account, with no email or phone call needed. Changes made before your next billing date take effect immediately. Changes made after you have been charged apply from the following delivery.