Legal
Privacy policy
We collect only what we need to deliver your order, answer your questions, and improve our service. We do not sell your data. This page explains exactly what we collect, why, and what you can ask us to do with it.
Last updated: 15 May 2026. This policy explains how Krypton Energy Labs ("we", "us") processes personal data under the EU General Data Protection Regulation (GDPR) and equivalent legislation. If you have questions about anything here, write to us at contact@kryptonenergylabs.com.
Who is the data controller
Krypton Energy Labs is the data controller for the personal data described in this policy. You can reach us at contact@kryptonenergylabs.com for any privacy enquiry, including requests to access, correct, or delete your data.
What we collect
- 01Order information: your name, shipping and billing addresses, email address, phone number, the products you bought, and your order history
- 02Account information: if you create an account, your email address, password (stored in encrypted form, never as plain text), and saved preferences
- 03Payment information: handled by our payment providers (Shopify Payments and Stripe). We never see or store your full card number
- 04Communications: anything you send us by email or through the contact form, and our replies
- 05Technical data: your IP address, browser type, device, the pages you visit, and the site that referred you, collected automatically for security and analytics
- 06Marketing preferences: whether you have signed up for our newsletter, and how you interact with it
Why we use it
We use your data only on a lawful basis under GDPR: because you gave consent (newsletter), because we need it to fulfil our contract with you (orders), because we have a legitimate interest (fraud prevention, basic analytics), or because the law requires it (tax records).
- 01To fulfil your order and deliver it to the address you gave us
- 02To answer your questions and provide customer support
- 03To detect and prevent fraud, abuse, and security incidents
- 04To send you our newsletter, only if you signed up. You can unsubscribe at any time using the link at the bottom of every email
- 05To meet our legal obligations (tax records, accounting)
- 06To improve the website and our range, based on aggregated, anonymised analytics
Cookies and analytics
We use a small number of cookies. Essential cookies keep your cart and login working. These cannot be switched off, because the site does not work without them. Analytics cookies (Shopify Analytics and, where applicable, Google Analytics) help us understand which pages work and which don't. We only use aggregated data, and we anonymise IP addresses before processing.
You can clear or block cookies in your browser at any time. Doing so will not prevent you from buying, but the cart may not persist between visits.
Who we share data with
We share personal data only with the processors required to run the business. Each is contractually bound to GDPR standards.
- 01Shopify, our ecommerce platform, which hosts the shop and processes orders
- 02Shipping carriers (DHL, GLS, UPS, and regional partners), with whom we share your name, address, and phone number to deliver your order
- 03Payment providers (Shopify Payments, Stripe, PayPal), who handle card and bank-transfer payments. We never see your full card number
- 04Email and customer-service tools, to send order confirmations, shipping updates, and, with your consent, our newsletter
- 05Tax and accounting providers, to meet our legal obligations
We do not sell your data. We do not share it with advertising networks or data brokers.
Your rights
Under GDPR, you have the right to see the personal data we hold about you, to have anything incorrect corrected, to have your data deleted, to restrict or object to how we process it, to receive your data in a portable format, and to withdraw your consent at any time. We will respond to any such request within 30 days. Write to contact@kryptonenergylabs.com.
If you believe we have not handled your data correctly, you have the right to lodge a complaint with the supervisory authority in your country of residence.
Data retention
We keep order information for as long as required by tax law (typically 5–10 years depending on your country). Account data is retained while your account is active and for 6 months after you ask us to close it. Newsletter subscribers stay on the list until they unsubscribe.
International transfers
Some of our service providers (Shopify, payment providers, email tools) operate outside the European Economic Area. When your data is transferred, it is protected by the European Commission's Standard Contractual Clauses or equivalent legal safeguards.
Changes to this policy
We may update this policy as we add features or as the law changes. The "Last updated" date at the top will reflect the most recent change. If we make material changes that affect how we use existing data, we will tell you by email.
Privacy questions
Email us — we read every message
Send any privacy question, data request, or concern to contact@kryptonenergylabs.com. We aim to reply within one business day and to resolve formal data requests within 30 days, as GDPR requires.