Frequently asked
Things people ask us.
The questions we hear most often — about ingredients, dosing, shipping, and what makes Krypton different. If something is missing, write to us and we will add it.
About Krypton
How is Krypton different from a typical supplement brand?
Two things, in short. First, every active ingredient on our label is named with its exact milligram dosage — no proprietary blends. Second, every batch is verified by an independent third-party laboratory before it ships. Most supplements you buy at a pharmacy or online do neither.
Why don’t you use proprietary blends?
Because a proprietary blend lets a brand hide how much of each ingredient is actually inside. The total weight is disclosed; the individual doses are not. That makes it impossible to know if you are getting a clinically meaningful amount of anything — or just a sprinkle behind a hero ingredient. Every Krypton formula names every active, every milligram.
Are your products third-party tested?
Yes — every batch. We test for potency (what is actually in the bottle), purity (heavy metals, microbes, contaminants), and identity (verifying ingredients are what we ordered). The full lab analysis for any batch is available on request — email contact@kryptonenergylabs.com with the batch number on your bottle and we will send it over within one business day.
Where are your products manufactured?
In HACCP-compliant facilities across Germany and the wider EU. HACCP is the international gold standard for food and supplement safety, governing every step from raw materials to final packaging. Many of our partners also hold ISO 22000 and GMP certifications; these are listed on each product page when they apply.
Products & ingredients
How do I know what to take?
Start with the goal: clean energy, mental clarity, body composition, recovery, immunity. Each Krypton category is organised around an outcome. If you are unsure, take the formula finder on the home page — it takes about a minute and we will recommend a starting stack. No upsell pressure.
How long until I notice results?
It depends on the formula. Energy, sleep, and digestion support are often felt within the first week. Adaptogens (ashwagandha, lion’s mane), collagen, and longevity formulas accumulate over four to eight weeks of consistent daily use. Supplements work alongside sleep, training, and diet — not in spite of them.
Can I take Krypton products together?
In most cases, yes — Krypton formulas are designed to stack. We avoid overlapping doses across our line so you can combine them without redundancy. If you are on medication, talk to your doctor before adding any supplement.
Are your products suitable for vegans or vegetarians?
Many are. Vegan-friendly products are marked clearly on each product page (look for the gold "Vegan-friendly" chip). A small number of our formulas — marine collagen, omega-3, and a few softgels with bovine gelatine — are not vegan, and that is also stated openly on the page.
What about allergens?
Every product page lists the allergens present in that formula in a clay-coloured chip ("Contains: Fish", "Contains: Soy", and so on). If a product has no allergens, it carries an "Allergen-free" chip. The full ingredients list is published on every product page with no truncation.
Dosing & safety
Can I take Krypton products while pregnant or breastfeeding?
We don’t make formula-by-formula claims here — it depends on the specific ingredient and your circumstances. The safe answer: consult your doctor or midwife before starting any supplement during pregnancy or breastfeeding. They have the context we don’t.
Will Krypton products interact with my medications?
Some supplements interact with prescription medications — St John’s Wort, high-dose vitamin K, and certain adaptogens are common examples. If you are on long-term medication, run any new supplement past your prescribing doctor or pharmacist before starting. They can check against your specific regimen in seconds.
How should I store my supplements?
Cool, dry, out of direct sunlight — a kitchen cupboard or bedside drawer is ideal. No need to refrigerate. Keep the original packaging until empty so you have the batch code and best-before date on hand.
Orders & shipping
Where do you ship?
We ship across the EU and to 30+ countries worldwide. Free shipping on EU orders over 500 DKK; flat-rate elsewhere. Most orders arrive within 3–5 business days inside the EU and 7–14 days outside.
How fast is shipping?
EU orders typically arrive within 3–5 business days. Nordic countries are often 2–3 days. Outside the EU, expect 7–14 days depending on the destination and customs. Tracked shipping is included on every order.
How do I track my order?
You will receive a tracking number by email as soon as your order leaves our warehouse — usually within one business day of placing the order. If you don’t see it after 48 hours, check your spam folder, then write to us.
Returns & guarantee
What if a product does not work for me?
We offer a 30-day satisfaction guarantee. If a product is not right for you, write to us within 30 days of receiving it — we will refund the order, no questions, no return shipping required. We would rather lose a sale than keep a customer who isn’t getting value.
How do I request a refund?
Email contact@kryptonenergylabs.com with your order number and the product you want refunded. We process refunds within two business days to the original payment method. You don’t need to ship the product back.
Still have a question?
Write to us — a human reads every email.
Send anything that isn’t covered above to contact@kryptonenergylabs.com. We aim to respond within one business day, often the same day. If your question is something other customers might also ask, we will add it here.
